1. Commitment to Anti-SPAM
OVO Communications is committed to providing a messaging service that is free from unsolicited commercial electronic messages (SPAM). We have a zero-tolerance policy towards the sending of SPAM and require all our users to comply with this Anti-SPAM Policy and all applicable laws and regulations, including the Spam Act 2003 (Commonwealth) in Australia and other relevant international regulations like TCPA (USA) and GDPR (Europe).
2. What Constitutes SPAM?
SPAM is defined as unsolicited commercial electronic messages. Key characteristics of SPAM include:
- The message is commercial in nature (e.g., promoting a product or service, or directing to commercial content).
- The recipient has not given their explicit, verifiable consent to receiving the message. Consent must be opt-in and cannot be inferred from a pre-checked box or inaction.
- The message does not contain accurate sender identification.
- The message does not include a clear, conspicuous, and functional unsubscribe mechanism that is easy for the recipient to use.
3. User Obligations
As a user of OVO Communications services, you agree to the following:
- Consent: You will only send messages to recipients who have given their explicit and verifiable consent (opt-in) to receive commercial electronic messages from you. Proof of consent must be retained and provided to OVO Communications upon request.
- Identification: All messages sent must clearly and accurately identify you or the business on whose behalf the message is sent.
- Unsubscribe Mechanism: All commercial messages must include a functional and clearly visible unsubscribe facility (e.g., reply STOP, or a link to an unsubscribe page) allowing recipients to opt-out of future messages easily and at no cost.
- Honoring Opt-Outs: You will process unsubscribe requests promptly, typically within 5 business days, or as required by applicable law (e.g., within 10 business days for TCPA).
- List Integrity: You will not use purchased, rented, appended, or third-party lists of phone numbers. All lists must be built through direct, opt-in consent.
- Content: You will not send messages that are misleading, deceptive, fraudulent, or contain false information. Content must also comply with our general Terms and Conditions.
- Compliance: You are responsible for ensuring your messaging campaigns comply with all applicable local, national, and international laws and regulations.
4. Prohibited Content and Practices
In addition to general SPAM, the following types of content and practices are strictly prohibited on the OVO Communications platform:
- Messages related to illegal products or services.
- Hate speech, harassment, or discriminatory content.
- Phishing, malware, or other malicious content.
- Messages that violate intellectual property rights.
- High-risk financial offers (e.g., payday loans, get-rich-quick schemes) without proper licensing and clear terms.
5. Monitoring and Enforcement
OVO Communications actively monitors its platform for SPAM activity and violations of this policy. We reserve the right to:
- Investigate any suspected breaches of this Anti-SPAM Policy through message content review, delivery statistics, and complaint analysis.
- Request proof of consent from users for their recipient lists.
- Suspend or terminate accounts found to be sending SPAM or violating this policy, without notice and with forfeiture of any remaining credits.
- Report SPAM activity and illegal conduct to relevant authorities and industry bodies (e.g., ACMA, FTC).
- Implement filtering mechanisms to block messages that appear to be SPAM.
- Take any other action we deem necessary to protect our platform, reputation, and users from SPAM and abusive messaging practices.
6. Reporting SPAM
If you believe you have received SPAM from an OVO Communications user, please report it to us immediately by forwarding the message and any relevant details (such as sender ID, date/time received) to support@ovocomm.com. We take all SPAM complaints seriously and will investigate them thoroughly.
7. Changes to This Policy
We may update our Anti-SPAM Policy from time to time to reflect changes in regulations or our practices. We will notify you of any significant changes by posting the new Anti-SPAM Policy on this page and updating the effective date. You are advised to review this Anti-SPAM Policy periodically for any changes.
8. Contact Us
If you have any questions about this Anti-SPAM Policy, please contact us:
- By email: support@ovocomm.com
- By visiting this page on our website: [Link to Your Contact Page, e.g., /contact.html]
- By mail: [Your Company Address - Placeholder]